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Failed Card Payment

If you received an email notification about a failed card payment after your trip, it may be for a number of reasons (Bolt is generally not notified of the specific reason).

To resolve some of the common issues, please check if:

  • Your card has enough available funds to pay for the journey
  • Your card has expired
  • E-commerce transactions for your card are enabled
  • You have not exceeded your monthly limit for online purchases

To resolve a failed payment, we recommend the following:

  • Reach out to your bank or credit card provider for more information
  • Inform them of the amount and when the trip ended, so they can allow the transaction to process.
  • When you receive confirmation that the transaction can be re-attempted, open the app and tap on Payment Options
  • Select the card that is active and has sufficient funds

If you still experience issues, please contact our Support Team via the app.

Note:

  • You will not be able to request a trip until the failed payment is settled
  • To protect your identity and funds, we may block your card in case of any unusual or suspected fraud activities.
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