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Resolving a failed payment

A card payment may fail for a number of reasons:

  • There are insufficient funds on your card
  • Your card has expired
  • E-commerce transactions aren’t enabled for your card
  • You have exceeded your daily/monthly limit for online purchases.

In case of a failed payment, your balance will be negative. You will have the possibility to top-up your balance for it to be positive. Alternatively, the debt will be charged when you place a new order. After a top-up or paying for the new order, your balance will be 0.

You can check your balance in the Payments tab in the app.

If you still experience issues, please contact our Support team from the app.

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