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Card Authorisation

Authorisation 

After you add a card to your account or requesting a trip with a card as a payment method, you may see a pending charge on your bank statement. Please note that this is a pre-authorisation and not an actual charge.

Bolt performs a temporary card verification check (pre-authorisation) to check your card’s validity and minimise/avoid any fraudulent and unauthorised use of your card and information. Kindly be advised that these transactions are just held to verify the validity of your payment method. Once verification is complete, the holds will be removed from your account.

When the trip ends, the amount held is either converted to the final trip fare or released as a separate amount, depending on your bank. If the trip is cancelled without a cancellation fee, the authorisation hold is immediately released.

Kindly note that it may take a few business days to adjust the authorisation release, depending on your bank. Please contact your bank for details. 

Cross border or third-party fees 

Your credit or debit card issuer may apply a currency conversion rate or fees to your payment if you take a ride in a country with a currency different from the designated currency of your payment method. If your bank considers Bolt's processing entity as international, you may be charged cross-border fees by your bank even if the charge was processed in the original currency of your payment method.

If extra fees appear on your bank statement or the amount charged differs from what appeared on the Bolt invoice, please contact your bank.

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