You will get a price estimate before requesting a journey. If the final price is a lot higher than expected, possible reasons may be due to:
- Traffic delays
- GPS/network issues
- Additional fees such as airport fees
- Extended stopovers during the trip
- Driver taking a different route
If you have further concerns regarding the final price, please contact our Support Team via the app and we will assist you.
Note: Due to card pre-authorisation, you may see a temporary authorisation fee on top of your fare charged to your account. However, this is not an actual charge. Please refer to associated Bolt charges for more details.