If you are trying to request a trip and your app shows a message that your account has been blocked, please review the reason for blocking below:
- Multiple pending payments
- Using cards that have been reported as stolen or lost
- Suspected use of a false/wrong email address
Please contact our Support Team via the app. Kindly note we are unable to process account verification requests submitted via a phone call.
We will clarify the situation and help guide you to a resolution.