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Lost an Item

Lost Item

You will have 24 hours to contact the driver to inquire and arrange delivery. Follow the simple steps below:

  • Select the Main menu (top left corner)
  • Tap on Trip history
  • Choose the trip
  • Tap the Call button

Lost Phone

If you lost your phone or more than 24 hours have passed, please call our Support Team on +44 808 169 8818. Share the details about the trip and we will follow up.


  • Drivers are informed to return lost items to our office or the nearest police station
  • We do all we can to help you get your item back, but please note that Bolt is not responsible for items lost during trips.
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