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Having a Technical Issue

If your phone is not compatible with the app or if you are using an old app version, you may experience technical issues.

To resolve the issue immediately, please try out these quick fixes:

  • Restart your device
  • Update your app
  • Upgrade your phone operating system
  • Reinstall the app

What to do if a problem occurs during a ride?

  • If the app crashes, restart your device. Travel information is available on our servers, so you don't need to worry that the order will be cancelled because of restarting
  • If restarting your phone doesn't resolve the issue, request a fare review

To avoid network issues, we recommend having your device connected to a car charger and use a minimum data plan of 1 - 2Gb on 3G or 4G.

If you need further assistance to resolve a technical issue, please contact our Support Team via the app.

Note: Please check out the information on device requirements.

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