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Reasons for a Blocked Account

To ensure excellent service, a driver's account may be blocked temporarily or permanently as a result of, but not restricted to the following reasons:

  • Low rating score
  • Low activity score
  • Impersonation
  • Incorrect pricing
  • Irregular/suspicious activities
  • Being online for more than 12 hours
  • Expired documents
  • Gaming driver bonus offers
  • Any form of misconduct

Automatic block for low rating score or being online for 12+ hours cannot be undone until the block period elapses or after a one-on-one discussion with a member of our Support Team.

Other temporary blocks initiated by our team will be active until the driver meets the requirements that were communicated before the block was activated.

Please contact our Support Team via your app for assistance and/or detailed explanation.  

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