Bolt expects a high standard of professionalism from drivers. We apologise if you have experienced a journey that was below this standard.
To maintain a high standard of respect and safety, it’s against our policy for drivers to:
- Violate traffic regulations
- Smoke, eat or drink during a trip
- Be impolite or disrespectful
Please let us know via the app if you come across such behaviour.
- Your ratings for drivers help us improve trip safety and quality