How can we help?

Sign in

Reporting a Safety Incident

We understand that you may not always have a 5-star experience and we apologise for any unpleasant experiences you may have.

If you were a victim of an unsafe or distressful situation or have been involved in an accident, please ensure that you, and if possible, all parties are safe.

Notify the police and paramedics immediately if necessary and do not hesitate to contact our Support Team or use the SOS button in the app.

Kindly note we do not tolerate unprofessional passenger/driver behaviour like aggressiveness, inappropriate physical contact, violence or any other types of misconduct.

Attach any proof and as many details as possible when reporting this to our team. We assure you that we treat such incidents with the utmost seriousness.

Was this article helpful?