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Cancellation Fee

You will receive a cancellation fee if the passenger requests cancellation after 2 minutes of you confirming the request and driving towards the pickup point.

If your journey is cancelled after 5 minutes of your arrival at the pickup location, the passenger will also be charged a cancellation fee. They will not be charged a wait time fee.

The cancellation fee for London area requests is £6 (Bolt), £8 (Executive) and £10 for Airport requests.

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