How can we help?

Sign in

Trip Cancellation Fee

Cancellation fees have been implemented to compensate drivers for the time and distance invested in a trip that does not eventuate.

Cancellation fees are applied in the following situations:

  • You cancel a trip request 2 min after the driver accepts
  • You cancel 5 min after your driver arrives at the pickup location

The cancellation fee notification appears in-app, and a receipt is sent to your email. Cancellation fees help us maintain efficiency, ensure faster pickups and ease drivers’ concerns of driving at a loss.


  • The amount for airport request cancellation fee is £10
  • The amount for cancellation fee in London is £6 (Bolt) and £8 (Executive)
  • Be considerate to drivers as ride cancellations may affect their earnings and activities.
Was this article helpful?