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Wait Time Fees

A wait time fee is a per-minute charge which starts 2 minutes after a driver has arrived at your pickup location. This fee helps compensate the driver's efforts and time spent waiting.

You will receive a notification when the wait-time fee counter has begun, and it will continue until the driver starts the journey. If you are unable to meet the driver at the pickup location in under 5 minutes and your request is cancelled - you will only be charged the trip cancellation fee.

The wait-time fee is only charged if the trip eventuates and is completed. Please meet the driver promptly to avoid a wait time fee.


  • Wait time is GBP 0.25 per minute
  • The amount charged for wait time is shown in your receipts.
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