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How to change my profile picture

If you work in London, please visit the local hub (the office address and office hours).

If you work in other cities, go to the Driver Portal and upload a new photo in the Documents tab. Your new profile picture will be reviewed by the team and updated shortly.

Please make sure that your profile picture meets the requirements:

  • Your face is centred in the frame (a smile goes a long way!)
  • There is only you
  • The image is not blurry
  • You don’t wear a hat or sunglasses (eyeglasses and religious garments are accepted)
  • The photo is taken in good lighting (try facing a light source, like a lamp or window)
  • The image is taken against a solid background
  • The photo is taken with the camera at eye level.
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