How can we help?

Sign in

My account is suspended due to a low driver score

Your access to the Bolt platform can be suspended due to consistent and repetitive signals about potentially harmful or dangerous behaviour during journeys.

If you feel this is unjustified, please contact us through this article and explain why you are finding this unfair. We will review your journeys and provide you feedback about our decision within 30 days. Please also check our Internal Complaint Handling System Rules.

Was this article helpful?