For Passengers
Detailed guide and information on the passenger app, account & journeys
App and features
- Travelling with children in Latvia
- How to get a price estimate in Poland
- Ordering a ride for my child
- Travelling with children
- Travelling with children in Estonia
- Travelling with pets in Ukraine
Account and data
- My account is suspended due to passenger conduct
- Delete my Bolt data
- I can't sign into my account
- My account has been compromised
- Connect with Facebook
- Why is my account blocked?
Payments and pricing
- Price higher than expected
- How to use the business payment method
- How to use expense provider with the work profile
- Adding or removing payment method in Germany
- Issues with a promotion
- Price higher than expected
Using Bolt
- Trip didn't happen
- Using emergency assist
- How to contact my driver
- Driver took a poor route
- Mandatory face covering
- Cleaning fees in the UK