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For Passengers

Detailed guide and information on the passenger app, account & journeys

  1. Bolt Help
  2. For Passengers

About Bolt

  • Bolt public API
  • Where can I find Bolt offices?
  • Where does Bolt operate?

App and features

  • How to travel with pets in Sweden
  • How to activate Bolt Plus
  • How to cancel Bolt Plus
  • Bolt Balance
  • How to add a promo code
  • Changing a journey’s destination
See all 29 articles

Account and data

  • Delete my Bolt data
  • I can't sign into my account
  • My account has been compromised
  • Connect with Facebook
  • Why is my account blocked?
  • My account is suspended due to passenger conduct
See all 10 articles

Payments and pricing

  • Price higher than expected
  • Airport trips in the Netherlands
  • Booking fee in Kenya
  • Issue with additional fees in Ireland
  • Paid wait time fees
  • How to use the business payment method
See all 40 articles

Using Bolt

  • Ride did not happen
  • Airport trips in Estonia
  • Assist category in Ireland
  • Using emergency assist
  • How to contact my driver
  • Driver took a poor route
See all 25 articles

Bolt Scooters

  • Resending a ride receipt
  • Payment verification booking
  • I forgot to finish my scooter ride
  • I can’t start or finish my scooter ride
  • Restricted scooter areas
  • Scooter is parked badly
See all 26 articles

Bolt E-bikes

  • Payment verification booking
  • Resending a ride receipt
  • Where can I use and park my e-bike?
  • I forgot to finish my e-bike ride
  • I can't start or finish my e-bike ride
  • E-bike is parked badly
See all 25 articles
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