For Passengers
Detailed guide and information on the passenger app, account & journeys
App and features
- How to travel with pets in Sweden
- How to activate Bolt Plus
- How to cancel Bolt Plus
- Bolt Balance
- How to add a promo code
- Changing a journey’s destination
Account and data
- Delete my Bolt data
- I can't sign into my account
- My account has been compromised
- Connect with Facebook
- Why is my account blocked?
- My account is suspended due to passenger conduct
Payments and pricing
- Price higher than expected
- Airport trips in the Netherlands
- Booking fee in Kenya
- Issue with additional fees in Ireland
- Paid wait time fees
- How to use the business payment method
Using Bolt
- Ride did not happen
- Airport trips in Estonia
- Assist category in Ireland
- Using emergency assist
- How to contact my driver
- Driver took a poor route