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For Passengers

Detailed guide and information on the passenger app, account & journeys

  1. Bolt Help
  2. For Passengers

About Bolt

  • Bolt public API
  • Where does Bolt operate?

App and features

  • Travelling with children
  • How to get a price estimate
  • Ordering a ride for my child
  • Travelling with children
  • Travelling with children
  • Travelling with children
See all 23 articles

Account and data

  • I can't sign into my account
  • Connect with Facebook
  • Unblocking Your Account
  • Edit my account information
  • Bolt Newsletters
  • Requesting Your Data
See all 7 articles

Payments and pricing

  • Price Higher than Expected
  • Introducing upfront pricing
  • Additional fees
  • Price higher than expected
  • Airport, Parking and Additional Fees
  • Airport trips
See all 31 articles

Using Bolt

  • Trip didn't happen
  • Mandatory face covering
  • Cleaning fees
  • How to request a delivery order
  • Lost an item
  • Info on COVID-19
See all 21 articles

Bolt Scooters

  • Price higher than expected
  • How much does using a scooter cost?
  • What are the scooter parameters?
  • Giving scooter feedback
  • Scooters are not available
  • Reporting scooter misuse
See all 21 articles

Bolt E-bikes

  • I want to deactivate my pass
  • I can’t purchase a pass
  • Price higher than expected
  • I can't end my ride
  • I was involved in an accident
  • How much does using an e-bike cost?
See all 20 articles
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