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My account is blocked

Your account can be blocked for several reasons:

  • Behaviour complaints
  • Impersonating another courier
  • Sharing your account with another person
  • Incorrect pricing (collecting more money, reporting incorrect cash, etc.)
  • Selecting the incorrect vehicle mode
  • Low ratings 
  • Low acceptance rate
  • Missing/expired documents
  • Irregular activities that go against our Terms and Conditions.

Please contact your fleet owner for more information on the status of your account. 

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