If you get an email notification about a failed payment after your ride, please keep in mind that credit cards can be declined for a number of reasons. Taxify generally isn't notified of the specific reason.
To solve some of the common issues, please check the following:
- Your card has enough available funds to pay for the ride
- Your card hasn't expired
- E-commerce transactions for your card are enabled
- You have not exceeded your monthly limit for online purchases
To protect your identity and funds, we may block your card payment in case of any unusual or suspected fraud activities.
To resolve a failed payment, we recommend reaching out to your bank or credit card company for more information. Inform them of the amount and when the ride ended, so they can let the transaction go through.
After your bank or credit card issuer has confirmed that the transaction can be retried, you can do it in the app. Please note that you will not be able to request a ride as long as the payment remains unsettled.
You can retry it by following these steps:
- Open the app
- Tap on Payment Options
- Choose the card that has enough funds and is active
If you still experience any issues please do not hesitate to contact support via the app.
Note: This feature is only available for Android app version no older than 4.46 and iOS app version no older than 3.66.