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Failed Card Payment

If you experience any problems when trying to pay by debit or credit card, please make sure to check the following:

  • Your card has not expired
  • Internet purchases for your card are enabled
  • You have not exceeded your monthly limit for online purchases
  • There aren't enough funds to pay for your ride. Our system will retry billing your card after 24 hrs, 7 days, 14 days and after 28 days
  • In order to protect your identity and funds, we may block your card payment in case of any unusual or suspected fraud activities

If you need more details about an issue or nothing above applies to your card, please contact our support team.

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