If you get an email notification about a failed payment after your ride, please keep in mind that credit cards can be declined for a number of reasons. Taxify generally isn't notified of the specific reason.
To solve some of the common issues, please check the following:
- You've entered your credit card number correctly
- Your card has enough available funds to pay for the ride
- Your card hasn't expired
- E-commerce transactions for your card are enabled
- You have not exceeded your monthly limit for online purchases
In order to protect your identity and funds, we may block your card payment in case of any unusual or suspected fraud activities.
To resolve a failed payment, we recommend reaching out to your bank or credit card company for more information. Inform them of the amount and when the ride ended, so they can let the transaction go through.
After your bank or credit card issuer has confirmed that the transaction can be retried, please contact our Support Team, so we can retry charging the card.