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Extra Charge on Your Card

Taxify performs a temporary card verification hold (pre-authorisation) for all newly added bank cards (debit and credit) and cards not used for a couple of weeks to check validity and minimise/avoid any fraudulent and unauthorised use of your card and information.

This hold may appear as charge on your bank statement, but it is not an actual charge. In other words, this amount never leaves your bank account; instead, it is held for a certain period by your bank and made available shortly after.

The system may verify your payment details for up to your first five trips. The period of this verification hold may vary, depending on your banking institution.

For any disputes or requests, please contact your bank.

If you received a Taxify receipt for a card charged but you did not take the ride, please let us know via Ride Did Not Happen.

Note: For passengers in Australia, please see Card Verification Charge for more details.

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