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Unblocking Your Account

If you are trying to order a ride, but your app shows a message that your account has been blocked, please take a look at the possible reasons:

  • Multiple pending payments
  • Using cards that have been reported as stolen or lost
  • Abusing the invite-a-friend code sharing
  • Suspected of using a false email address

Please contact our Support Team, we will clarify the situation and guide you to a solution. 

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