How can we help?

Sign in

Unblocking Your Account

If you are trying to order a ride, but your app shows a message that your account has been blocked, please take a look at the possible reasons:

  • Multiple pending payments
  • Using cards that have been reported as stolen or lost
  • Abusing the invite-a-friend code sharing
  • The suspected use of a false email address

Please contact our Support team via the app and we will clarify the situation and guide you to a solution.

Was this article helpful?