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Lost an Item

If you have left an item in a ride that happened in the last 24 hours, you can contact the driver to inquire and arrange a delivery. Follow the simple steps below:

  • Select the Main menu (top left corner)
  • Tap on Ride history
  • Choose the ride
  • Tap the Call button

If more than 24 hours have passed, please contact our Support Team via the app. Share the details about the ride and the lost item, and we will follow up.


  • Drivers are informed to return lost items to our office or the nearest police station
  • We do all we can to help you get your item back, but please note that Bolt is not responsible for items lost during rides.
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