How can we help?

Sign in

Lost an Item

If you have left an item in a ride that happened in the last 24 hours, you can contact the driver to inquire and arrange a delivery. Follow the simple steps below:

  • Select the Main menu (top left corner)
  • Tap on Ride History
  • Choose the ride
  • Tap the Call button

ENG-ride-history.jpgIMG_2240_2.PNGENG-call-driver.jpg

If more than 24 hours have passed, please contact our Support Team. Share the details about the ride and the lost item and we will follow up.

Note: Drivers are informed to return lost items to our office. You may make some other convenient arrangements but this may be left to the driver's decision. 

We do all we can to help you get your item back but please note that Taxify is not responsible for items lost during rides.

Was this article helpful?