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Lost an Item

Lost Item

You will have 24 hours to contact the driver to inquire and arrange delivery. Follow the simple steps below:

  • Select the Main menu (top left corner)
  • Tap on Ride history
  • Choose the ride
  • Tap the Call button.

Lost Phone

If you lost your phone or more than 24 hours have passed, please contact our Support team. Share the details about the ride and we will follow up.


  • Drivers are informed to return lost items to our office or the nearest police station.
  • We do all we can to help you get your item back, but please note that Bolt is not responsible for items lost during rides.
  • Be mindful of the effort and time spent by the driver to return your item. Small compensation is always welcome! 

If any complications arise or you need further assistance from our side, please contact our Support team.

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