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Having a Technical Issue

If your phone is not compatible with the app or if you are using an old app version, you may experience technical issues.

To resolve the issue immediately, please try out these quick fixes:

  • Restart your device
  • Update your app
  • Upgrade your phone operating system
  • Reinstall the app.

What to do if a problem occurs during a ride?

  • If the app crashes, restart your device. Travel information is available on our servers, and you don't need to worry about the ride cancelling because of a restart.
  • If restarting your phone doesn't solve the issue, request a price review.

To avoid network issues, we recommended having your device connected to a car charger and use a minimum data plan of 1 - 2Gb on 3G or 4G.

If you need further assistance to resolve a technical issue, please contact our Support team via the app.

Note: Please check out the information on device requirements.

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