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Client Did Not Pay or Paid Less

With Taxify, riders may pay either by in-app payment (card/other services) or cash (available in some cities).

Drivers are responsible for collecting cash from riders for cash-paid rides. If the rider is to pay by in-app, you will be notified on the driver app. Please do not ask the rider for cash.

Please follow the guidelines below when a rider does not pay or pays less for a cash trip:

  • Politely ask the rider to make payment at the end of a cash trip
  • If a rider refuses to pay or pays less, do not confirm the price
  • Report a problem with the price as shown below: 


  • We will follow up to resolve the situation 

Tips to follow before starting a ride:

  • Ask to confirm the rider's name shown on the app
  • For cash trips, it is mandatory to have enough available change. If not, a rider has the right not to pay or pay less
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