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Passenger Did Not Pay or Paid Less

With Taxify, passengers may pay either by in-app payment (card/other services) or cash (available in some cities).

Drivers are responsible for collecting cash from passengers for cash-paid rides. If the passenger is to pay by in-app, you will be notified on the driver app. Please do not ask the passenger for cash.

Please follow the guidelines below when a passenger does not pay or pays less for a cash trip:

  • Politely ask the passenger to make payment at the end of a cash trip
  • If a passenger refuses to pay or pays less, do not confirm the price
  • Report a problem with the price as shown below: 


We will follow up to resolve the situation.

Tips to follow before starting a ride:

  • Ask to confirm the passenger's name shown on the app
  • For cash trips, it is mandatory to have enough available change. If not, a passenger has the right not to pay or pay less

Please contact our Support Team via the app if you have other questions or require assistance.

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