With Taxify, passengers may pay either by in-app payment (card/other services) or cash (available in some cities).
Drivers are responsible for collecting cash from passengers for cash-paid rides. If the passenger is to pay by in-app, you will be notified on the driver app. Please do not ask the passenger for cash.
Please follow the guidelines below when a passenger does not pay or pays less for a cash trip:
- Politely ask the passenger to make payment at the end of a cash trip
- If a passenger refuses to pay or pays less, do not confirm the price
- Report a problem with the price as shown below:
We will follow up to resolve the situation.
Tips to follow before starting a ride:
- Ask to confirm the passenger's name shown on the app
- For cash trips, it is mandatory to have enough available change. If not, a passenger has the right not to pay or pay less
Please contact our Support Team via the app if you have other questions or require assistance.