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Rider Did Not Pay

With Taxify, riders may pay either by in-app payment (card/other services) or cash.

Drivers are responsible for collecting cash from riders for cash paid rides. If the rider is to pay by in-app, you will be notified on the driver app. Do not ask the rider for cash.

Please follow these guidelines before starting a ride:

  • Politely ask to confirm the rider's name shown on your app
  • At the end of the ride, check the payment method to make sure if it is in-app or cash
  • It is mandatory to have enough available change. If not, a rider has the right not to pay or pay less

If you find yourself in a situation where a rider refuses to pay for a cash ride, please contact our Support Team. 

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