How can we help?

Sign in

Adding or removing payment method

You can manage and change your payment methods in the Payment tab.  

To add a card, use the Add Your Card option. When you add a new card, our system will validate it with a reversible transaction. It may take up to 14 business days to get this amount released. If you experience an issue with adding your card, make sure:

  • You entered correct card details
  • You have enough funds on your card
  • Your card is not expired
  • Your debit or credit card allows recurring e-commerce transactions
  • You are adding your Mastercard or Visa card; American Express cards are accepted only in Euro Zone countries.

To remove a card, swipe the line with a card number to the left. Keep in mind that you will be able to remove a card from the app only if there are no pending payments on your account. 

Always check that you have selected the correct payment method before requesting a ride. It is not possible to change it once the trip has started or to charge a different payment method at a later stage.

Was this article helpful?