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Passenger Lost an Item

Lost Item

After every journey, check immediately to see if a passenger left anything behind. If you find any lost item, please follow these guidelines:

  • You will have 24 hours to contact the passenger after the ride was finished. Please use the call option in the app to contact the passenger.
  • The passenger will also have 24 hours to contact you and make arrangements to receive the item back. Please return it without a charge.
  • If you are not sure who the item belongs to or if you could not reach the mutual agreement with the passenger, please contact our Support team via the app and take the item to the nearest Bolt office or to the nearest police station at your earliest convenience.

Lost Phone

If you find a mobile device in your vehicle, please contact our Support team via your driver app and we will advise you on the next steps.

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