We understand that you may not always have a 5-star experience but we expect your professionalism in handling difficult situations with a passenger. We apologise for any negative situation you might experience.
If you were involved in a serious incident or accident, please ensure that you and all parties involved are safe. Immediately notify the police and paramedics if necessary and do not hesitate to let us know by contacting our Support Team via the app or using the in-app SOS button if available.
Kindly note that unprofessional passenger/driver behaviour like aggressiveness, inappropriate physical contact, violence or any such misconducts are not tolerated. If possible, attach any kind of proof when reporting this to our team.
Note: For important additional details, please see:
- Rescue Terms and Conditions for drivers in Kenya
- Using the SOS Button for drivers in Nigeria
- Using the SOS Button for drivers in South Africa