We understand that you may not always have a 5-star ride experience but we expect your professionalism in handling difficult situations with a rider. We apologise for any negative situation you might experience.
If you were involved in a serious incident or accident, please ensure that you and all parties involved are safe. Immediately notify the police and paramedics if necessary and do not hesitate to let us know by contacting our support team or use the in-app SOS button if available.
Kindly note that unprofessional rider/driver behaviour like aggressiveness, inappropriate physical contact, violence or any such misconducts are not tolerated. If possible, attach any kind of proof when reporting this to our team.
Note: For important additional details, please see:
Rescue Terms and Conditions for Driver-Partners in Kenya.
Using the SOS Button for Driver-Partners in Nigeria.
Using the SOS button in Port Elizabeth for Driver-Partners in Port Elizabeth.