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My driver account is blocked

If your account is blocked, the reason for the block will be displayed in the app. If the account is blocked permanently, you will not see the end date of the block.

Account is permanently blocked

Follow the steps relevant to your situation to get your account unblocked:

  • Invalid or expired documents: upload the valid documents via the Driver Portal.

If any actions are mentioned in the reason for the block, follow the instructions provided to get unblocked. In case of other blocking reasons, the account may not be unblocked.

Account is temporarily blocked

Follow the steps relevant to your situation to get your account unblocked:

  • Low activity score or ratings: account will be unblocked automatically or after completing a re-training session.
  • Any form of misconduct: account will be unblocked automatically, after a one-on-one discussion with a Support team member, or after completing a re-training session.
  • Suspicious activity: account will be unblocked automatically.

If you require assistance, please contact our Support team through the app.

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