You may cancel your ride at any time before the ride starts, however, in some cases, a Ride Cancellation Fee may be charged.
To cancel a ride, please follow the steps below:
- Tap the slider on the home screen
- Select Cancel
Please respond to a prompt to give a reason for cancelling; your feedback is important to help us improve the service.
Note: Once a trip has started, you can end it by notifying the driver that you'd like to be dropped off. The driver will end the trip for you.