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Canceling a Ride

You may cancel your ride at any time before the ride starts, however, in some cases, a Ride Cancellation Fee may be charged.

To cancel a ride, please follow the steps below:

  • Tap the slider on the home screen
  • Select Cancel.

Please respond to a prompt to give a reason for cancelling. Your feedback is important to help us improve the service!

Note: Once a trip has started, you can end it by notifying the driver that you'd like to be dropped off. The driver will end the trip for you.

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