How can we help?

Sign in

Changing Your Phone Number

Every rider account is associated with a specific phone number which cannot be changed. You can use a new number on the app by creating a new account.

It is easy:

  • Go to your profile under the Main menu (top left corner)
  • Tap on the logout icon
  • Enter your new phone number and confirmation code received via SMS

ENG-profile.jpgENG-log-out.jpgENG-log-in.jpg

If for some reason you are not receiving a confirmation code sent via SMS:

  • Restart your mobile phone. Alternatively, you can switch to Airplane mode then disable it.
  • Try to log in once again via SMS. Please wait 60 seconds for the SMS to pull through.
  • If the SMS does not come through, try the phone call option.
  • If the phone call fails, contact your service provider to allow Taxify calls.

Note: A new account will not reflect your previous ride history.

Was this article helpful?