We understand that you may not always have a 5-star ride experience and we apologise for any unpleasant incidents you might have. We’d like to assure you that we treat such incidents with utmost priority.
If you were a victim of an unsafe or distressful situation, please contact our support team.
If you have been involved in an accident, please ensure that you and all parties are safe. Immediately notify the police and paramedics if necessary and do not hesitate to let us know by contacting our Support Team or using the in-app SOS button if available.
Kindly note we do not tolerate unprofessional rider/driver behaviour like aggressiveness, inappropriate physical contact, violence or any such misconducts.
If possible, attach any proof and as many details as possible when reporting this to our team.
We hope you give us, just as thousands of Taxify riders and driver-partners, a chance to make your next Taxify experience a better one.