We understand that you may not always have a 5-star experience and we apologise for any unpleasant incidents you might have.
If you were a victim of an unsafe or distressful situation or have been involved in an accident, please ensure that you, and if possible, all parties are safe.
Immediately notify the police and paramedics if necessary and do not hesitate to let us know by contacting our Support team or using the SOS button if available in your city.
Kindly note we do not tolerate unprofessional passenger/driver behaviour like aggressiveness, inappropriate physical contact, violence or any similar misconducts.
Attach any proof and as many details as possible when reporting this to our team. We assure you that we treat such incidents with utmost priority.