Paying for your rides in Kenya is even more convenient with M-Pesa. If you experience any issues with your M-Pesa payment method, please refer to easy fixes below:
Receiving a PIN when requesting a new ride
- You will be prompted to enter a PIN every time you request the Bolt service.
- You may also be prompted to enter a PIN if you have a pending payment from a previous trip. Enter this M-Pesa PIN into the Bolt app to complete the payment.
- If you paid cash for the related trip, please contact our Support Team to clear the restriction.
Charged 1 KES when adding M-Pesa payment method
- This amount is a one-time, non-refundable transaction that works like an authorisation. It is used to test if you will be able to use M-Pesa for your rides without experiencing technical errors in the system.
- You will be notified of this charge upon being prompted for PIN entry. Message reads as follows: Do you want to pay Kshs, 1 to API Management - Safaricom test 12 Account no. AddMethod?
Prompted for an M-Pesa PIN twice (or more times)
- This usually happens when you have two or more failed ride payments
- For easy identification, each M-Pesa PIN resolution banner you receive will have the applicable ride date and the amount charged as its reference
- To clear this error, enter the M-Pesa PIN into the Bolt app when prompted
- if there are any confusions about the payment, contact our Support Team
Repeated M-Pesa PIN prompt although you got M-Pesa SMS confirming payment for a ride taken
- This means that you didn't pay through Bolt in-app M-Pesa payment method but rather paid the driver directly by using their personal number
- This is a passenger-to-driver direct payment, which is equivalent to a cash payment
- Please don't forget that when you select in-app M-Pesa as a payment method, there is no need to pay by M-Pesa directly from your phone
- If this is the case, please contact our Support Team for help.