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Cleaning Fees

Drivers should be active and consistent in maintaining vehicle cleanliness to promote quality service and ensure a safe, comfortable ride for passengers.

Stains caused by riders and process to be followed by drivers:

During a journey, if a rider stains your car because of vomiting, food/drink spills, soiled clothing or baggage, the rider is responsible for covering the costs of cleaning.

Taxify will attempt to recover cleaning costs from the rider and then reimburse these costs to the driver.

Drivers should report a staining incident to Taxify immediately through the app and provide us with the following:

  • Details of the ride (time, date, passenger)
  • Pictures of damage/stain (please take at least three different photos close-up and afar)
  • After reporting the incident, drivers should get their cars cleaned and send us a receipt via the app or by email to sydney@taxify.eu

The receipt should contain:

  • The name and ABN details of the car cleaning company
  • The services provided (i.e. car-cleaning) and the cost of the service

Taxify will then take action and attempt to recover the cost of the cleaning from the rider responsible for the damage.

Taxify has negotiated special cleaning rates for our drivers:

Taxify has partnered with 2 car cleaning companies to help clean your vehicle. They operate around the clock and are located in Belmore Car Wash (607 Canterbury Rd, Belmore NSW 2192) and White Diamond Hand Car Wash Haberfield (277/273 Parramatta Road, Haberfield, NSW 2045) as follows:

  • General hand carwash (interior and exterior): $25 (Sedan) and $30 (SUV)
  • Special purpose hand carwash (due to vomiting, spills or other forms of staining): $70 (Sedan) and $80 (SUV)

To enjoy the pricing above, just log into the driver app and show your driver profile to the cleaning attendant. After the carwash, be sure to obtain a receipt before you leave and send a copy to us.

Other car cleaning companies

The receipt should contain:

The name and ABN details of the car cleaning company
The services provided (i.e. car-cleaning) and the cost of the service
Taxify will then take action and attempt to recover the cost of the cleaning from the passenger responsible for the damage.

Compensation Tiers

Cleaning costs that may be reimbursed will be subject to the following limits:

  • $50 for minor spills and cleans
  • $90 for mid-range spills and cleans
  • $120 for major spills and cleans

Note: We will only accept one cleaning compensation request which does not follow the above procedure.

Any further requests for cleaning compensation that does not comply with our procedure will be declined.

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