When a Passenger has not arrived 4-5 minutes after reaching the pick-up point, make sure to call them. You can find the option to call the Passenger when you click on the three stripes in the upper right corner.
If a Passenger requires more time to show up, offer to start the ride while you wait. If a Passenger refuses this option, you may choose to wait longer or politely inform the Passenger that you will be unable to wait.
- If you are unable to reach the Passenger via phone, then you can cancel the ride after 5 minutes
- Your activity score is not affected if a Passenger does not show up after 5 minutes and you cancel with the reason Client did not show