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Waiting for a Passenger

When a passenger has not arrived 4-5 minutes after reaching the pick-up point, make sure to call them. You can find the option to call the passenger when you click on the three stripes in the upper right corner.

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If a passenger requires more time to show up, offer to start the ride while you wait. If a passenger refuses this option, you may choose to wait longer or politely inform the passenger that you will be unable to wait.

Note: 

  • If you are unable to reach the passenger via phone, then you can cancel the ride after 5 minutes
  • Your activity score is not affected if passenger does not show up after 5 minutes and you cancel with the reason Client did not show
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