When a rider has not arrived 4-5 minutes after reaching the pick-up point, make sure to call them. You can find the option to call the rider when you click on the three stripes in the upper right corner.
If a rider requires more time to show up, offer to start the ride while you wait. If a rider refuses this option, you may choose to wait longer or politely inform the rider that you will be unable to wait.
- If you are unable to reach the rider via phone, then you can cancel the ride after 5 minutes
- Your activity score is not affected if rider does not show up after 5 minutes and you cancel with the reason 'client did not show'