How can we help?

Sign in

Passenger Misconduct

We expect mutual respect between passengers and drivers and hope that both parties have a pleasant experience with Bolt.

Please let us know if a passenger behaved inappropriately. Your detailed feedback is essential and would help us follow up with the passenger to take actions where necessary.

If you were a victim of a crime carried out by a passenger or you were in a dangerous situation, please contact us by reporting a safety incident.

Was this article helpful?