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Using the SOS Button

What is the SOS button?

We care about your safety and we have added an SOS button on your driver application. The SOS button is designed for use in the case of a medical or security emergency. Once you tap this button, you'll be instantly connected to our safety partner: Lagos State Emergency Response Agency.

An ambulance or security operative would be on hand 24/7 to provide immediate aid. Please note that the SOS button is only for use in situations where you, a passenger or a road user is in immediate danger and require emergency medical or security response.  

It’s important to not abuse the button as you could be distracting resources that could be used to better serve a colleague of yours in a dangerous situation.  

What qualifies as an SOS emergency?

Example of medical emergencies includes injuries from road accidents, anyone who is unconscious, having trouble breathing, or anyone who is seriously bleeding.

Examples of security emergencies include feeling unsafe while travelling into an area at night, being stranded in an unsafe location with a broken vehicle, attempted vehicle hijack or any form of violence or attack.

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How is the SOS button activated?

To activate the SOS button:

  • Press and hold for 3 seconds

For Lagos: A call will go to the Lagos State Emergency Management Agency LASEMA

For Abuja: A call will go to the FRSC National Operations Control Centre, Abuja - a rapid response team available round the clock for road emergencies. 

  • Depending on the case, either an ambulance or security operative will arrive on the spot
  • Taxify will be also notified of the incident and will handle the case as a matter of high priority

Note: Please use this button only when you or your passenger are in immediate danger and require emergency response. Misuse of this button is strongly discouraged.

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