How can we help?

Sign in

Reporting a Problem with Price

Due to network errors, using a non-recommended device, payment, and other issues, you may experience a problem with your trip price.

When there is an issue with a price:

  • Swipe right to end the trip
  • Do not confirm but tap on Problem with Price 
  • Select the right problem and send a report by following the on-screen instructions


Your report will be followed up and we'll notify you by email accordingly. Please see more information if the client paid less or did not pay

If you notice miscalculated price often, please make sure:

  • You are using a recommended device
  • Your driver app is updated to the latest version
  • Your Google Maps or Waze are updated
  • Your GPS is set to high location accuracy (for Android users)
Was this article helpful?