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Reporting a Problem with Price

The final fare of a journey is a sum of factors considered for an upfront price or is calculated based on the following elements in some cities:

  • Base rate
  • Kilometre rate (distance)
  • Minute rate (time)
  • And dynamic pricing depending on demand

In the event of a bad internet connection or GPS troubles; such issues will be detected automatically and the price will be re-calculated.

Requesting a Price Review

If, however, at the end of your trip, you suspect an issue with a price:

  • Swipe right to end the journey
  • Do not confirm the fare but tap on Problem with price
  • Select the right problem

ENG_01_-_Confirm_Price_InApp_-_Card.pngENG_02_-_Select_the_problem.gif

See more information if Passenger Paid Less or Did Not Pay.

If you often notice problems with price, please make sure:

  • You are using a recommended device
  • Your driver app is updated to the latest version
  • Your Google Maps or Waze are updated
  • Your GPS is set to high location accuracy (for Android users)

Please contact our Support Team via the app if you have questions or require further assistance.

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