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Unable to Link a Card

If you are having issues with adding a card to your account, make sure that:

  • You entered the correct information (e.g the card’s number, CVV code)
  • The card issuer is Visa, MasterCard or American Express
  • The card remains valid for at least another seven days

If details are correct, but you still experience difficulties with completing the card verification process:

  • Make sure there are funds available in the card to complete the authorisation
  • Make sure it supports e-commerce and recurring payments
  • Contact your bank for further assistance

Once the issue is rectified, you may continue with adding the card process. If you entered incorrect card information too many times click the Help button to contact support with the following details:

  • The last 4 digits of your card and 
  • the expiry date

Note: Do not provide a full credit card number, CVV code to Bolt employee. We never ask you for full card details

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