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Rider made a mess in my vehicle

Please report a mess or damage made immediately before beginning the next trip and provide the following information:

  • At least three clear photos of the stains. The images should contain the timestamp and show the closeup and the zoomed out picture of the mess.
  • Ride details and a short description of the situation.

After the stain is cleaned, also send us a photo of the receipt for the service that includes:

  • The name and details of the car cleaning company
  • The services provided (i.e. car-cleaning) and the cost of service.

Our team will review the report and follow up with the request. In some cases, Bolt may issue compensation. Please note that compensation requests that were not reported as described above will be declined

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