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Passenger Made a Mess in My Vehicle

A passenger should cover the cleaning cost of a mess/damage they made. Bolt will attempt to recover cleaning costs from the passenger and pay to the driver or we may give compensations in some cases.

Report a mess or damage made immediately before beginning the next trip (reports made afterwards may not be considered) and provide us with the following:

  • At least 3 clear photos of the stains made (see photo tips below)
  • Details about the journey (name of the passenger, pick-up and drop-off locations, date and times would be helpful)
  • A brief description of how the incident occurred.

We may also ask you to provide a receipt of the mess/damage to verify that it has been cleaned or repaired.

The receipt or quote should contain the following:

  • The name and details of the car cleaning company
  • The services provided (i.e. car-cleaning) and the cost of service.

Check your vehicle after a journey is completed to see for a mess/damage made by a passenger.

Photo tips

  • Take a closeup picture from different angles and further away so we can get a clear idea of the extent of the mess
  • The photo taken should capture the time and date of the incident
  • Turn on the car's interior light or use the flash to make sure pictures are clear in low light situations.

Note:

  • We will only accept one cleaning compensation request which does not follow the above procedure. Any further requests for cleaning compensation that does not comply with our procedure will be declined
  • Costs that may be reimbursed will be subject to certain limits depending on your city
  • Incidents should be reported immediately. Reports made after further trips have been taken with a stained/damaged vehicle may not be processed.

Contact our support team through the app with all details as explained above.

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