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Using the SOS Button

The SOS button has been added to the driver application to ensure the safety of Bolt rides. This button is reserved for medical or security emergencies, where you, a passenger or another road user is in immediate danger.

When you press the button, you'll be instantly connected to our safety response partner, Namola. Upon receiving your distress call, Namola will immediately call you back to confirm incident details and engage the right emergency responders. Please answer the phone as soon as possible.

What qualifies as an SOS emergency?

Medical emergencies refer to injuries from road accidents, having trouble breathing, and anyone who is unconscious or with bleeding that requires medical attention.

Security emergencies include life-threatening situations while driving, being stranded in an unsafe location with a broken vehicle, attempted vehicle hijack or any form of violence or attack.

To activate the SOS button:

  • Press and hold the button for 3 seconds
  • Select the Yes button to confirm your emergency
  • Depending on your emergency, security personnel or an ambulance will be dispatched to your location

Bolt will be also notified of the incident and will handle the case as a matter of high urgency.

Note: Please use this button only when you or your rider are in immediate danger and require an emergency response. Misuse of this button is strongly discouraged.

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