From Monday, May 15th, 2018 we will be billing riders in Port Elizabeth a booking fee of 4%.
What is a booking fee?
The booking fee is an additional fee added to every trip a rider requests. The decision to add this fee is supported by Taxify’s deep-seated commitment to both rider and driver safety on the platform. It will contribute towards improving the overall user experience whilst still keeping rates competitive and affordable.
The new addition has been communicated to all our valued riders and will be displayed in the rates.
How does this work?
The booking fee will automatically be included in the riders' fare for both cash and in-app payment (card) trips.
Cash trips: The booking fee of 4% will be added to the total price. Since the total price is paid in cash by the rider and collected by you, we will then deduct this 4% from your weekly earnings.
Card trips: The booking fee of 4% will be automatically added to the total price and collected by Taxify, therefore, no further deductions will be made to your weekly earnings.
This will appear in your weekly statements as well. Collected bookings fees for cash and card trips will be calculated and deducted automatically.
Will it affect your earnings?
We have always been committed to keeping the commission charged to you as low as possible. Therefore, this booking fee does not affect your commission and it remains at 15%.
Other price components such as start, per minute or km rate that you receive for each trip will not be affected by this booking fee and thus does not affect your earnings too.