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Reporting a Safety Incident

If you have found yourself in a situation where your safety is compromised, please write to and an agent will be able to assist you with your report.

Please remember to give us the following information:

  • Your name
  • Phone number on the Bolt platform
  • Date of the trip
  • Pick up location
  • Destination
  • A brief explanation of what happened

Once we receive this information, our Team will contact you via phone call and assist you further.

Your safety is our priority.

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