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Pick-up and drop-off information for London airports

General information

Airport pickups all have set waiting and pickup areas. In general, pickup priority is by ‘lottery’ and not by ‘longest wait’. This means that requests can come through to any driver and not necessarily to the driver who has been waiting for the longest time.

Airport fees are automatically added to the final ride price when the pickup location is an airport. If the airport fee was not automatically added to the fare, please request a fare review before confirming the final amount.

To be in the queue for airport pickups, you will need to be within a designated waiting area as described below.


Heathrow Airport

For pickup, you need to be in the AVA parking area located on Northern Perimeter Road. Access costs 1 GBP per hour.

Each terminal has a specific pickup point:

  • Terminal 2 - Level 4, Row H (Short Stay Car Park 2)
  • Terminal 3 - Level 3, Row A (Short Stay Car Park 3)
  • Terminal 4 - Level 2, Private Hire Pickup
  • Terminal 5 - Level 1, Row R (Short Stay Car Park 5)

Pickups are permitted in the specified areas only, it is not permitted to pick up passengers from the drop-off areas. You may also choose to pick up passengers from Short Stay Car Park, however, the fee to park there is significantly higher. Be advised that we will not cover any additional costs incurred.

All drop-offs areas at Heathrow are located right outside each terminal. There is a 5 GBP charge for vehicles each time you enter one of the drop-off zones, which must be paid at the latest by midnight the day after your visit. Please note that there are no barriers to the drop-off zones, but your visits are recorded by automatic number plate recognition. You can find full details on how to pay on the Heathrow airport website.

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Gatwick Airport

North terminal

For pickup you need to be in the waiting area – New Gatwick Car Park, Beehive Ring Road, RH6 0PB. This car park is managed by Gatwick airport. There is a charge of 1.50 GBP (if you stay there for up to 4 hours), which will be added to the passenger fare.

  • Once you receive a trip request, follow the directions to the Short Stay Car Park and the designated pickup row
  • Park your vehicle before walking over to meet your passenger at the designated pickup area.
  • You can meet passengers at the North Terminal, Car Park 6, Level 5, Express Pick-Up area by the lifts.
  • At LGW, simply drop-off passengers at the forecourt of their terminal

South Terminal

  • Once you receive a trip request, follow the directions to the Short Stay Car Park and the designated pickup row
  • Park your vehicle before walking over to meet your passenger at the designated pickup area
  • You can meet passengers at the South Terminal, Orange Car Park, Level 0, Express Pick-Up area following signs for ‘Drop off’
  • At LGW, simply drop-off passengers at the forecourt of their terminal

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Stansted Airport

For pickup, you need to be in the Birchanger Green service station area. Park up in Short Stay Car Park Blue and meet the passenger at row G. Be sure to not stay over 30 minutes, as this may incur additional charges not covered by the fare.

The drop off fee is added to the journey automatically.

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Luton Airport

For pickup, you need to do the following:

  • Drive to either two dedicated waiting areas located at Luton Airport Long Term Car Park and Luton Retail Park on Gipsy Lane
  • You will then be placed into the lottery systems for a pickup
  • Once you receive a trip request, pick your passenger up at the Priority Pick-up Zone

At Luton, drop passengers off at the Priority Drop-off Zone. It’s important to keep the app on until you exit airport property.

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London City Airport

For pickup, you need to be in the designated Pickup Zone. You may only stay there for 20 minutes. If you need to stay for longer than this, go to Orange Zone located at the front of the onsite car park. You can park there for up to 1 hour. Be advised that we will not cover for the additional costs incurred by staying in the Orange Zone.

Note:

  • Different rates apply to all journey requests that have an airport as a pickup location. These journeys will also have additional charges for airport fees.

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