The SOS button has been added to the driver application as an additional safety feature to be used in medical and security emergencies.
Medical emergencies may include injuries from road accidents where someone is unconscious, having trouble breathing, or is severely bleeding.
Security emergencies include being stranded in an unsafe location with a broken vehicle, attempted vehicle hijack or any form of violence or attack.
To report an emergency, follow the steps below:
- Press and hold the SOS button for 3 seconds
- Select the Yes button to confirm your emergency.
Once you activate the button, you will be connected to the Ghana Police Service who will dispatch assistance to your location.
Depending on the nature of the report, an Armed Response Unit will arrive at your location. Bolt will also be notified of the incident and will handle the case as a matter of high urgency.
Note: Please only use the button when there is an immediate danger, and you require emergency response. Misuse of this button is strongly discouraged.