How can we help?

Sign in

Order Was Cancelled

Your order may be cancelled by the restaurant or your courier for any of the following reasons:

  • The item(s) you have ordered is sold out
  • The item(s) you have ordered has been discontinued
  • The restaurant is currently at full capacity/high demand
  • The restaurant kitchen is closed
  • The courier was not able to find you
  • The courier had an accident
  • Other emergencies.

You won't be charged for any cancelled or rejected orders. We will cancel the transaction and the amount will be released within several business days, depending on your bank's processing time. If the amount has not been released for over 14 business days, please turn to your bank to get more information on the payment. 

Was this article helpful?